Heathrow Academy Employability Support - Customer Service [2023]
Virtual Programme
In this Customer Service programme, you’ll take your employability skills to new heights! Throughout the programme, you’ll take part in quizzes and interactive activities with the help of your very own workbook.
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Duration
This experience takes about 2 to 3 hours to complete.
Certificate
Complete this programme within 3 weeks of starting to get your certificate.
Programme Overview
Here's a look at some of the areas this experience will cover.
1.1 - Welcome!
1.2 - Key Information
1.3 - Creating a LinkedIn Account
1.4 - Skills Builder Partnership
2.0 - Module Overview
2.1 - What is Customer Service?
2.2 - Customer Service at Heathrow
2.3 - Skills Needed to Deliver Great Customer Service
2.4 - Activity: Customer Service Log
2.4a - Upload Your Work: Customer Service Log
2.5 - Managing Challenging Conversations
2.6 - Activity: How to Have Difficult Conversations
2.6a - Upload Your Work: How to Have Difficult Conversations
3.1 - Congratulations!
3.2 - Before You Go...
3.3 - Download Your Certificate
3.4 - Update Your LinkedIn!